Request log — 8+ years in production

Led architecture and delivery for enterprise SaaS systems serving 400,000+ daily active users, managing five direct reports across backend, frontend, UI engineering, and design.

• Led a six-person team delivering a two-factor authentication platform (SOC 2 & GDPR compliant) for ~400,000 users — authenticator apps, SMS, recovery codes; rollout expanded from 5% to 100% within one month, cutting account-takeover incidents and related support requests by ~10–15%.
• Led SMTP OAuth2 modernization across Gmail, Microsoft, and custom SMTP integrations with connection-health detection, fallback delivery, and staged rollout across paid, Teams, and Enterprise environments.
• Architected an internal CRM analyzing behavioral signals across 15–20 million users, enabling sales teams to prioritize qualified leads and cutting first-touch time by ~20–25%.
• Reduced large-query endpoint latency from ~400ms to 250–300ms through schema redesign, indexing, caching, and query optimization.
• Built reusable React + TypeScript step-wizard components used across 2FA and SMTP workflows.
• Delivered 8–10 major initiatives, introduced Jira as the team’s delivery source of truth, conducted 30–35 technical interviews, hired six engineers, and mentored 24–25 interns — five joined Jotform full-time.